Refund policy
At Ciao Elite Couture, we stand behind the quality of every piece we offer. If you’re not completely satisfied with your purchase, we’re here to make it right.
Eligibility
Items are eligible for return within 14 days of delivery for a full refund, unless marked as Final Sale.
Return Conditions
To qualify for a refund:
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Items must be unworn, unwashed, undamaged, and unused
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All original tags, dust bags, and boxes must be included and intact
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Items must be returned in their original packaging
Product-Specific Guidelines
Shoes
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Try on shoes only on carpeted surfaces to avoid scuffing
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Shoe boxes must be returned in original condition
Swimwear & Lingerie
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Must be tried on over undergarments
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Protective hygiene liners must remain in place
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Panties and swimwear bottoms are not returnable due to hygiene regulations
Dresses & Tops
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Avoid transferring makeup or deodorant when trying on
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Items must be clean and undamaged
Beauty Products
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May be returned unused and unopened within 14 days
Non-Returnable Items
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Items marked Final Sale
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Used or altered merchandise
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Items missing tags, original packaging, or protective seals
Refunds
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Refunds are processed within approximately 7–10 business days after we receive and inspect your return
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You’ll receive a confirmation email once your refund has been issued
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Refunds are returned to the original form of payment
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Processing times may vary depending on your financial institution
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email our Customer Care team within 48 hours of delivery at
info@ciaoelitecouture.com
Return Shipping
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Return shipping is the responsibility of the customer
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We recommend using a trackable and insured shipping method
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Ciao Elite Couture is not liable for lost or stolen return packages
Still Need Help?
Our Concierge Customer Care Team is happy to assist you.
nfo@ciaoelitecouture.com