Placing an order is simple. Just select your size on any product page and click ‘Add to Cart’.
Our one-step checkout process will guide you from there. If you need help at any point, contact us at concierge@ciaoelitecouture.com.

- Ability to track your orders and view your order history
- Request returns or exchanges from your account
- Save your shipping address and payment methods for faster checkout
- Add your favorite pieces to a personal Wish List

You can search by category or by designer. Use filters to narrow down size, color, or product type. You can also search by keywords in the search bar in the top right corner.

Yes. Only available sizes and styles are shown. Please note: items in your cart are not reserved and may sell out before you complete your checkout.

We accept all major credit cards, as well as Apple Pay, Google Pay, PayPal, and other secure payment options available at checkout.

Yes. Ciao Elite Couture is fully encrypted and secured using SSL. All orders go through a fraud-protection system to ensure your safety.

You will first receive an email confirming that your order was received. Once your payment is approved, shipping address verified, and items confirmed, we will send a second email with your tracking number when your order ships.

Orders are carefully processed, packaged, before shipment. Most orders arrive within approximately 7–10 business days, though certain items, destinations, or customs processing may require additional time.

Once your order ships, you will receive tracking information by email.

Please refer to our Shipping & Delivery page for full details.

Yes. Once your order ships, you’ll receive a unique tracking number via email. You can use this to check your delivery status at any time.

To exchange an item, simply return it within 14 days of delivery for a refund or store credit, then place a new order. Credit is issued quickly so you can reorder without delay.

Returns must be requested within 14 days of delivery. You then have up to 14 days to return the item in unused, original condition with tags. See our Returns Policy for complete details.

International orders may be subject to customs duties and taxes, which are the customer’s responsibility. Please check your local customs regulations for more information.

Click ‘Forgot Password?’ on the login page and follow the prompts. For security, we cannot send you your old password.

Yes — personal concierge and styling guidance are complimentary for our clients.

Your Personal Concierge is here to help you explore luxury with confidence through personalized styling guidance, wardrobe refreshes, gifting assistance, outfit pairing, sizing support, and discovering pieces that feel unapologetically you.

Where couture-level luxury is paired with genuine warmth and care.

Where you are encouraged to explore, express yourself freely, and discover what makes you feel most confident.

Whether you choose something simple or extraordinary, you receive the same level of attention, guidance, and personalized concierge care.

Contact your personal concierge:

concierge@ciaoelitecouture.com

Yes. All products are 100% authentic and sourced directly from our trusted European suppliers, each item is carefully curated to meet the highest standards of designer fashion.

No. All applicable duties and taxes are calculated and collected at checkout. There are no surprise fees at delivery. We ensure seamless, tax-inclusive international transactions.

Orders are fulfilled directly from our European warehouse partners. This allows us to provide access to a global inventory while maintaining efficient shipping.

• USA & Canada:
  Approximately 7–10 business days
  
  
• Europe & UK:
  Approximately 7–10 business days
  
  
• UAE, Asia, Australia:
  Approximately 7–10 business days
  

Tracking information will be emailed as soon as your order ships.

Returns are accepted within 14 days of delivery on eligible items. Items must be unused, unworn, and in original packaging. Final Sale items are not returnable. To initiate a return, email concierge@ciaoelitecouture.com with your order number.

We process orders quickly to ensure efficient shipping. If you need to make changes, please contact us immediately at concierge@ciaoelitecouture.com. Changes cannot be guaranteed once the order is processed.

Concierge Hours:
Monday – Friday, 9 AM – 4 PM (PST)

At Ciao Elite Couture, every inquiry is received with the same care and discretion as a private fitting.

For personalized assistance, please reach your personal concierge at:
concierge@ciaoelitecouture.com

If our reply hasn’t reached you within 24 hours, it may have gracefully slipped into your Spam or Junk folder.

*Concierge Live Chat is coming soon.