Navidium Claim Page
Navidium Protection Claim Form
We're sorry to hear you're experiencing an issue with your order. If you purchased Navidium Shipping Protection at checkout, you're eligible to file a claim for lost, stolen, or damaged packages.
Please fill out the form below and our claims team will review your submission within 24–48 business hours.
What qualifies for a claim?
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Lost packages (no tracking updates for 7+ days)
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Stolen deliveries (marked delivered but not received – after checking with neighbors and your local post office)
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Damaged items (include clear photos of the damaged product and packaging)
Submit Your Claim
Full Name:
[Text Input]
Email Address (used to place order):
[Text Input]
Order Number:
[Text Input]
Date of Order:
[Date Picker]
Issue Type:
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Lost Package
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Stolen Package
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Damaged Item
Description of the Issue:
[Multiline Text Input]
Upload Supporting Files (Photos, Tracking Screenshot, etc.):
[File Upload]
Important Notes:
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Claims must be submitted within 15 days of the delivery date (or expected delivery date).
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For stolen packages, a police report may be requested depending on the value.
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If Navidium Protection was not purchased at checkout, this claim may be denied.
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This protection does not cover orders with incorrect or incomplete shipping addresses provided by the customer.
After Submission
Once your claim is submitted, you will receive an email confirmation. Our team will review your case and respond via email with the next steps.
If approved, your order will be replaced or refunded as per the policy.
Need help?
If you have any questions before submitting, contact us at info@elitecouture.com.